Avaasya Jaipur adheres to the highest quality standards and takes great care in deliveries. In the rare instance you are not happy with your purchase, please note below the exchange policy.
Eligibility Criteria for Exchange
Your purchase may be eligible for exchange as per below criteria:
- Avaasya Jaipur Apparel is eligible for exchange for size related issues, within 7 days of delivery if original packaging and tags are intact & the product is not used or washed.
- Home category products are not eligible for returns or exchange unless the product delivered has a quality/manufacturing defect OR has been delivered broken. Please do photograph the defect as soon as you open the packaging.
- Products purchased during sale period / discounted pricing, are not eligible for returns or exchange.
- Customised products or special bulk orders are not eligible for returns or exchange.
- International orders are not eligible for returns or exchange.
Exchange Process
If your purchase meets the exchange criteria above, please contact our team within 7 days of delivery via any of the following channels:
- Call at +91-99288-10782/ +91-97848-04903, Monday – Saturday 9.30 AM to 5.00 PM IST
- Email at [email protected]
- For Damage/quality issues, please provide order number, date of transaction, delivery address and image of the defective item along with the packaging it was received in.
- In case of garment size exchange, please additionally mention purchased size, the problem faced with the size and the new size requirement.
Our team will investigate and revert within 2 working days. Upon receipt of communication from our team, please follow the below steps:
In case of quality issue/defect:
- Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, and/or any other inclusions sold as a part of the purchase.
- Please send the product back to us at the below address, carefully packaged.
Avaasya Jaipur C/0 Shubhangi Kabra O-8, Ashok Marg, C-Scheme, Jaipur-302001 Tel: +91-99288-10782, +91-97848-04903
- Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines.
- In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the full amount for the damaged product.
- Our credit notes can be used on our website.
In case of size exchange of garments:
- Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, and/or any other inclusions sold as a part of the purchase.
- Please send the product back to us at the above address, carefully packaged.
- Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines.
- In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the full amount.
- Our credit notes can be used on our website.
- We offer size exchange only for the same style of clothing purchased.
- We are unable to entertain requests to replace garments with a different style even if the price is the same.
- Please note that size exchanges will not be applicable for purchases made during a sale/discount period or on customized orders.
Refund Policy
- If your purchase meets the eligibility criteria stated above, we will happily exchange and offer a fresh piece.
- In the rare instance we are unable to do so, we issue and email a credit note to the registered email address or the e-mail address used while making the purchase.
- The credit note will be valid for six (6) months from the date of issue and can be redeemed online.